Privacy Policy
Effective Date: January 2026
Top Tier Plumbing & Air is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our plumbing and HVAC services.
1. Information We Collect
Personal Information You Provide
- Contact details: Name, phone number, and email address.
- Property information: Service address and specific home/HVAC/plumbing details.
- Payment information: For services rendered (processed via secure third parties).
- Appointment details: Scheduling preferences and emergency service requests.
- Feedback: Reviews and testimonials you submit.
- Promotions: Information provided when signing up for coupons or newsletters.
Information We Collect Automatically
- IP address, browser type, and device information.
- Pages visited, time spent on our website, and referring search terms.
- Cookies and similar tracking technologies.
Analytics and Advertising Tools We Use
- Google Tag Manager (GTM) to manage the measurement tags on this site.
- Google Analytics 4 (GA4) to understand how visitors use our site (page views, session duration, traffic sources).
- Google Ads conversion tracking to measure the effectiveness of our advertising.
You can disable analytics and advertising cookies at any time using the “Cookie Preferences” link in the footer of every page. We also honor the Global Privacy Control (GPC) browser signal automatically: if your browser sends GPC, analytics and advertising cookies are disabled without any further action from you.
2. How We Collect Information
We collect information when you: schedule appointments online or via phone; request estimates or emergency repair services; sign up for coupons, newsletters, or promotional offers; submit reviews or testimonials; browse our website through automated technologies like cookies; or receive service visits to your property from our technicians.
3. How We Use Your Information
We use your information to: schedule and perform plumbing and air conditioning services at your property; respond to emergency service requests; process payments and send invoices; send appointment confirmations, technician arrival alerts, and service reminders via SMS or email; provide estimates and professional service recommendations; share money-saving coupons and promotional offers; and improve our website and customer experience.
4. Information Sharing
We may share your information with: service technicians to perform work at your property; payment processors for secure transaction handling; communication providers (email and SMS) used strictly to deliver our messages; and legal authorities when required by law or for safety purposes.
5. SMS and Mobile Messaging
Top Tier Plumbing & Air offers the option to receive text messages for service updates and promotions.
- Opt-In: By providing your mobile number, you consent to receive SMS messages from us. Consent is not a condition of purchase.
- No Third-Party Sharing: Mobile contact information is not shared with third parties or affiliates for marketing or promotional purposes.
- Opt-Out: You can reply STOP to any text message at any time to unsubscribe. Reply HELP for assistance. Msg and data rates may apply.
6. Data Security
We implement appropriate security measures to protect your personal information, including secure data storage and encryption, restricted access to customer records, and secure payment processing systems.
7. Your Rights and California Privacy Rights
You have the right to access, update, or delete your personal information. California Residents: Under the California Consumer Privacy Act (CCPA), you have specific rights to know what personal information we collect and the right to delete that information. Top Tier Plumbing & Air does not sell your personal data.
Do Not Sell or Share My Personal Information
Top Tier Plumbing & Air does not sell your personal information. To opt out of the sharing of information collected by analytics and advertising cookies (where that could constitute a “share” under California law), use the “Cookie Preferences” link in the footer of any page, or contact us using the details below. We honor the Global Privacy Control (GPC) browser signal automatically as a valid opt-out of sale/sharing.
8. Retention of Information
We retain your information for as long as necessary to provide ongoing service and warranty support, comply with legal requirements, and maintain accurate customer service records.
9. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
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Contact us today for a free estimate. Our team is here to help with all your plumbing and HVAC needs.